Privacy notice

Who I am. Francaeto Counselling Services (Franca Eto Umukoro) is responsible for the personal information you share with me. You can contact me about your information at [email protected].

What I collect

• Your contact details, such as name, phone number, email and address.
• Information you share when you book or during counselling, which may include information about your health and wellbeing.
• Details of payments and invoices.
• Details of your GP or referrer, where you give them to me.

Why I use it

• To arrange and provide counselling, and to keep appropriate session notes.
• To take payments and keep accounts.
• To meet my professional and legal duties, including clinical supervision (without identifying you) and safeguarding.

I use health information only to provide your care, with your consent and in line with UK data protection law and the BACP Ethical Framework.

Who I share it with

I never sell your information. I share it only when you agree (for example with your GP or insurer), when the law requires it, or when there is a serious risk of harm to you or others. See Confidentiality.

How long I keep it

I keep client records securely for as long as professional and legal guidance requires, and then delete them securely.

This website

This website doesn’t use cookies, analytics or advertising trackers. Its fonts are stored on the site itself. Like any website host, Cloudflare briefly processes technical information such as your IP address to deliver the pages. If you email me, your message is handled by my email provider.

Your rights

You can ask to see, correct or delete your information, or object to how it’s used. Email [email protected]. If you’re unhappy, you can complain to the Information Commissioner’s Office at ico.org.uk.

Last updated October 2026.